Commitment to Customers
Young Brothers is dedicated to providing customers with a quality shipping experience. From reservation to pickup, we work closely with our customers to ensure that their cargo is transported quickly, reliably, and securely.
We provide fast and frequent service. The steady and timely flow of goods among islands helps our communities stay connected. Our fleet runs on a “Just-In-Time” delivery system, which means your goods arrive as soon as they’re needed. Businesses benefit from lower inventory costs, and households can expect a regular stock of the newest and freshest products on store shelves. We service most ports at least twice a week by a set weekly schedule, and with the exception of the lengthier Hilo-Honolulu sailing, all trips are just an overnight sail. Full container loads and perishables are ready for pick up on the day of arrival; all other cargo is available the following business day. See our schedule for details.
We are reliable. Young Brothers has been in business for over one hundred and fifteen years. In that time, we’ve overcome many obstacles, and we’ve logged countless miles. At every step of the way, we’ve used our experience to invest in equipment, innovations, and people. We serve as a critical connection with our Neighbor Islands, and as a publicly-regulated carrier, we work closely with the Public Utilities Commission to ensure that our rates and scheduling support thriving communities on every island. Everyday, we share that expertise with our customers by providing the most reliable freight service possible.
We are secure. Moving cargo across the open ocean comes with certain risks. Most critical for our customers is the risk of damage or loss. We minimize those risks by investing in the best equipment, hiring the most capable people, and making safety a top priority. When we provide our employees with the safest possible work environment, they can concentrate on handling your cargo with the highest level of care and concern. All of our port facilities are fully secured, and a Transportation Worker’s Identification Credential (TWIC) program is required for frequent visitors.